Have you ever gotten stuck trying to move a Jira issue to the next stage because you couldn’t find the transition you needed? The problem is the Jira issue view only has room for three possible transitions on the main menu, which makes it tricky to design intuitive, user-friendly workflows for complex processes. This is because Jira randomly places any additional transitions in a drop down menu. For those who don’t normally transition issues or use Jira every day, finding a necessary transition is thus unnecessarily difficult.
A user wants to transition an issue to “Done,” but the main menu already has three other transitions on it. The user would have to know enough to click on “Workflow” to find “Done” in the drop down menu to use that transition.
it is good UX practice to place frequently used transitions on the main menu so they are simple to find and click on. To do this, you’ll have to use the Workflow designer. (Make sure you have admin or project-admin access.) Once you’re in the Workflow designer, you’ll assign each transition with a property opsbar-sequence with a numeric weight. Properties with a lower weight will appear close to the left. The higher the weight is, the more the transition will be pushed right and to the bottom of the drop-down menu. To allocate weight easily and efficiently, use the following technique:
- Assign a weight of 10 to transitions that move the issue forward and closer to the final status (“Done”). Don’t worry about trying to figure out which one is more important in progressing the issue; just give them all the same weight.
- Assign a weight of 100 to transitions that send the issue backward to an earlier stage (because something was not done properly in the first place).
- Assign a weight of 1,000 to transitions that throw the issue outside of the process altogether (i.e. to cancel or block it).
This is a relatively accurate quick fix that does the trick in almost all cases. When the most frequently used transitions are simple to access, your mission to simplify even the most complex workflows is accomplished.