Outside the software development sphere, for which Jira was originally developed, probably the most frequent quality management process facilitated by Jira is the corrective and preventive action (CAPA) process.

Here are a few of the reasons why:

  • CAPA management is a key quality management process in the pharma, biotech and medical devices fields as well as others, such as the food industry.
  • Managing a CAPA can be a very complex process involving multiple steps, which can take a well-coordinated team anything from a few days to several months to complete.
  • Because of this complexity, companies invest many resources in performing CAPAs. Managers are keen to have good visibility of how effectively these resources are being used and the efficiency of the CAPA process itself.

If you’re considering switching to using Jira for your CAPA management, you will inevitably have lots of questions. To help you, I’ve pulled together a few of the questions people most commonly ask us and our answers.

[wp-svg-icons icon=”info-2″ wrap=”span”] The answers provided relate to using a customised and configured Jira Server installation with extensions which are available from the Atlassian marketplace.

[hrf_faqs category=’managing_capas_in_jira’]