In today’s dynamic times of remote teams, transparent and purposeful communication is more important than ever for companies. Silos at work, isolated departments and inefficient communication inhibit the growth of any company as well as the satisfaction of its employees.
Using Jira is already a good start to breaking silos at work. This Article was contributed by Patricia Modispacher, from our friends at Actonic. We will show you how to use Jira reporting to overcome silos and boost your company’s productivity. Specifically, we’ll focus on the Created vs. Resolved Report, provided by the Marketplace App Report Builder. It’s one of the best ways to highlight gaps between wishes and reality, and can help promote growth.
What are silos at work?
Silos at work lead to unnecessary extra work, misunderstandings, loss of trust, and most importantly, a decrease in employee satisfaction. Inevitably, corporate culture suffers due to poor communication, which in turn impacts innovation and productivity.
Furthermore, studies show that cross-functional collaboration within the company is the key to its success. It is therefore essential to overcome silos at work as quickly as possible – or, in the best case, to prevent them from arising in the first place.
Break down silos at work with Jira Reporting
Jira provides a comprehensive platform to accurately track tasks and projects. When all teams work together in Jira, this can improve the flow of information and break down silos. Working in tickets allows for excellent transparency about existing, completed, and pending tasks. As a result, all employees can find out about the current status of projects.
Especially the linking of Jira tickets, which can be created across projects and departments, supports seamless collaboration between IT teams, development teams, support teams and others.
A key aspect of how Jira can help break down silos at work is through the use of advanced reporting tools like Actonic’s Report Builder. Detailed Jira reports provide comprehensive insight into real-time data on team performance, project progress, and task distribution. The Created vs. Resolved report in particular is ideal for identifying bottlenecks and imbalances in the workplace in order to subsequently take action to break down silos and increase efficiency.
Using the Created vs. Resolved Rreport to break down silos
The main purpose of the Created vs. Resolved report is to visualize the balance between created and resolved Jira issues within a given timeframe. The x-axis visualizes the time frame (e.g., days, weeks) and the y-axis visualizes the number of issues.
By comparing the number of issues created to the number of issues solved, teams can get a better overview of their work progress, efficiency, and workload distribution.
Choose between viewing a bidirectional bar chart displayed in relation to the zero line. Created issues will rise above zero and closed tickets will fall below zero.
For the perfect overview, you can integrate the created report into your Jira dashboard with a gadget and customize it again.
The cluster view visualization form allows you to see created and resolved issues right next to each other.
One of many advantages of this Jira report is that you are not limited to one project in the filter settings, but can filter for multiple projects at the same time. This breaks the silo idea that individual projects should always be viewed and analyzed separately.
If you click on Show Data Table, the number of issues created and resolved and the corresponding time frame are displayed. If you filter by days, you will be shown days. If you filter by weeks, you will see week numbers, and so on.
Created vs Resolved: You can also Show Report Sources, which means that you will be shown a table with all selected issues, their summary, when they were created (and resolved), and the link to the issue.
You can also Show Report Sources, which means that you will be shown a table with all selected issues, their summary, when they were created (and resolved), and the link to the issue.
Thanks to these wide-ranging filtering options, you’ll deliver optimal visibility into ticket creation and resolution across your company.
Once the report is created, you can further edit it, customize permissions for viewing and editing, or share the report. No-coding approach is the name of the game. But if you like programming, you also have the option to change the HTML template of the report or the script directly in the code.
For the perfect overview, you can integrate the created report into your Jira dashboard with a gadget and customize it again.
Here’s how you break silos at work with this Jira report
Encourage collaboration
The report focuses on collaboration and sharing between teams. By making data on created and resolved tickets visible, teams can see where support or resources are needed. This encourages communication and information sharing between teams to find solutions together and break down silos.
Targeted training and support
When it comes to ITSM matters, the Created vs. Resolved report is highly beneficial. Based on the report’s findings, support staff can be identified who may need additional training from other departments to efficiently resolve a larger number of tickets. Targeted training can build expertise and improve the ability to handle many requests quickly. Alternatively, external consultants can be brought in to provide support on a temporary basis until a peak workload is overcome.
Improved communication with stakeholders
You can export the entire report as a PDF. Advanced users can also export the report configuration as JSON. Furthermore, you can export charts and tables individually, as an image, PDF, or JSON. This allows you to easily and quickly share valuable insights from your analysis with stakeholders outside of Jira, preventing silos from forming at work in the first place.
Conclusion: Breaking Silos at Work with Jira
Silos at work lead to information loss, inefficient workflows, limited innovation and, last but not least, demotivation among employees. To avoid the risk of information silos, Jira software is a great way to improve collaboration in the enterprise. Especially the use of reporting tools like Actonic’s Report Builder and the Created vs. Resolved report can help you identify silos, so that appropriate actions can be taken in the next step, for example to optimize service quality in ITSM.
Try Report Builder for 30 days free of charge!
And if you’re interested in a solution that more tightly integrates Jira and Confluence, check out this article:
Breaking Down Silos in the Workplace with Jira Snapshots for Confluence.
